At SEMUZE LLC, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we provide a return and refund process subject to the conditions outlined below.
1. Return Eligibility
Customers may request a return within 30 days of receiving their order.
To qualify for a return:
- Items must be unused and in their original condition.
- Products should be returned with their original packaging and included accessories.
- Items must not show signs of use, damage caused by the customer, or alterations.
- Proof of purchase or an order number must be provided.
Products that have been used, damaged after delivery due to customer handling, or returned in a condition that affects their resale value may not be eligible for a return.
2. Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
Please provide:
- Your order number.
- A description of the issue.
- Clear photos showing the damaged, defective, or incorrect product.
After reviewing your request, we will provide instructions for the appropriate resolution.
For confirmed quality-related issues, SEMUZE LLC will cover the applicable return shipping costs.
3. Non-Quality-Related Returns
If you wish to return an item for personal reasons, such as changing your mind or selecting the wrong product, you may be responsible for the return shipping costs.
The product must meet the return eligibility requirements described above.
4. Non-Returnable Items
Returns may not be accepted for:
- Products that have been used or worn.
- Items with damage caused by improper handling after delivery.
- Products missing essential components or original accessories.
- Items returned in a condition that significantly affects their resale value.
5. Return Process
To initiate a return, please contact our customer support team at:
Please include your order number, the product name, and the reason for your return.
Our team will review your request and provide further return instructions.
Please do not send products back before receiving return instructions from our customer support team.
6. Refund Processing
Once your returned item has been received and inspected, we will notify you of the return approval status.
Approved refunds will be issued to the original payment method used for the purchase.
Refund processing generally takes 3–5 business days after the returned item has been received and approved.
Please note that the time required for the refund to appear in your account may vary depending on your bank or payment provider.
7. Order Cancellation
If you wish to cancel an order, please contact us as soon as possible.
Cancellation requests can only be accommodated if the order has not already entered the fulfillment or shipping process.
8. Contact Information
For questions about returns or refunds, please contact:
SEMUZE LLC
4022 Stonehaven Rd
Cleveland, OH 44121
United States
Email: brandon@semuzellc.com
Phone: (216) 966-5870