At SEMUZE LLC, we aim to provide a convenient and reliable shipping experience for our customers. This Shipping Policy explains how orders are processed and delivered.
1. Shipping Locations
We currently ship to addresses within the United States.
At this time, we do not offer international shipping.
2. Order Processing Time
Orders are generally processed within 1–3 business days after payment confirmation.
Orders are not processed or shipped on weekends or U.S. public holidays.
During periods of high order volume, promotional events, or unexpected operational delays, processing times may be extended.
3. Shipping Time
After processing, orders are shipped to the delivery address provided during checkout.
Estimated delivery generally takes 3–7 business days after shipment, depending on the destination and carrier operations.
Please note that delivery estimates are not guaranteed and may be affected by weather conditions, carrier delays, or other circumstances beyond our control.
4. Shipping Charges
Any applicable shipping charges will be displayed during checkout before the order is completed.
Customers are responsible for reviewing the final order total before submitting payment.
5. Order Tracking
When tracking information is available, it will be provided to customers through their order notification or shipping confirmation.
Please allow time for tracking information to become active after the carrier receives the package.
6. Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping information when placing an order.
If you notice an error in your shipping address, please contact us as soon as possible.
We cannot guarantee that address changes can be made after an order has entered the fulfillment process.
7. Delayed or Missing Packages
If your package is delayed or appears to be missing, please contact us for assistance.
We will review the available order and tracking information and help determine the appropriate next steps.
8. Contact Information
For shipping-related questions, please contact:
SEMUZE LLC
4022 Stonehaven Rd
Cleveland, OH 44121
United States
Email: brandon@semuzellc.com
Phone: (216) 966-5870